FAQ's

How long will it take to make my order?

Order processing time is 7 days for a standard item listed on the website. Custom orders may take longer.

Bliss + Co cannot guarantee you will have your order before your event if you do not allow sufficient time when ordering. If you need an item urgently please contact us first so we can advise if we are able to get it to you in time.

Choosing express shipping does not speed up production time only the time it takes for shipping.

How long will shipping take?

Standard shipping takes approximately 8 working days and express shipping is over night for metro areas but may take 3 days for non metro and interstate.

Free shipping for orders over $50 is standard shipping please choose express if you need a faster shipping method.

Will I get a design proof?

Custom orders all come with a design proof after the order has been paid in full. You will get 2 design revisions and after that each revision is charged at $5.

No design proof is provided for standard items on the website.

Bliss + Co does not use images or recreate items that are licenced. 

Items made from bamboo may have a brown to black appearance around the edge. This is a normal result of the laser cutting process and is not considered a fault.

Timber items have variances in the grain and as a result may appear slightly different to the items pictured on this website or on any of our social media sites.

What can Bliss & Co cut?

Bliss and Co can laser cut and etch wood, acrylic and paper.

Can I pick up my order?

Sure. Local pick up is by a pre arranged time only. Pick up location is Cranbourne south, Victoria.

Returns

No returns for as change of mind on custom orders. If an item is faulty please contact Bliss + Co within 7 days with a picture of the fault and a replacement will be sent out to you. Items must be unused and still in the original packaging.